We sell a wide variety of merchandise that includes items that are custom and third party vendors so our return policy varies with the product line. Your satisfaction is important to us. When ordering if you have a question about the return policy of a product, just ask. When ordering from third party vendors, please read their terms, conditions and any other policy, including their return policy. We have taken steps to represent truth in advertising and ethical online practices.
We cannot give a refund on custom items because of the probable impossibility of reselling them. Custom orders would be considered any personalized or custom made item.
Items offered by third party vendors are governed by the return policy of each vendor. Please read their policy before placing the order.
We give full refunds on in-stock merchandise only. These in-stock items have product numbers that start with “S”. If, for any reason, you are not completely satisfied with your purchase of in-stock merchandise, return it to us in arrival condition within 10 days of receipt otherwise a store credit will be issued instead of a cash refund. To receive a refund on a stock item or items that you ordered, please email or call our toll free number (866) 616-1590 between noon and 6 p.m. Central Time, Tuesday - Saturday. If it’s exceptionally busy, we will ask you to leave a message with your name and phone number, your order number and that you want to return or exchange your order. We will exchange it for another item or issue a prompt refund in full (not including shipping and insurance, if used).
Other Terms for Return and Refund
1. Payment by credit card will be refunded by Dogbones Network through PayPal®.
2. Refund will be made to the credit card the item was purchased on.
3. Items purchased by check will be refunded 2 weeks from date of deposit. Refund will be in check form, drawn on a Dogbones Network checking account.
4. Product must be returned in the original package in new condition. Shrink wrapped products must be unopened and in original shrink wrap.
5. Refund will be made less the cost of shipping and insurance, if applicable
6. If you send a gift from Dogbones Network Inc., the recipient has ten days to request an exchange or to return the gift.
7. All returns are subject to inspection, any missing or damaged equipment will be refused.
If you would like to exchange a stock item or items that you ordered, email or call our toll free number (866) 616-1590 between noon and 6 p.m. Central Time, Tuesday - Saturday. Give us your name and order number and tell us that you want to return part of your order and exchange it for another item. Send the unwanted item(s) back to us in arrival condition within 10 days of receipt. Please insure package for your own protection. We will reserve the item(s) you want in exchange for two weeks, pending arrival of the return. Customer pays shipping for exchanged item(s).
Pricing Errors and Site Malfunctions
We reserve the right to void any order due to a site malfunction. Pricing errors are limited to a refund of customer payment.
Dogbones Network Inc. offers selected merchandise on consignment order. Dogbones Network Inc. has examined this creative work and found it to be of high quality. These items are ordered by Dogbones Network Inc. from the artist, craftsperson or creator on your behalf when you place your order. These consigned items have product numbers that start with “C”. These items but are not considered in-stock items. We do not offer refunds on consignment items, but welcome any questions you may have about the item or items before you buy.
In case of broken items or missing parcels...
Please contact the shipper first as they are responsible for damages caused by improper handling. Though we take every possible step to ensure that what you order is received in the same condition as to when it left our facilities, some items may arrive damaged in shipment. In this event you should contact the shipper before contacting us as their insurance should cover the replacement of the items.